The DVARAKA INN (A Unit of Shree Krishna
Services)
- At, DVARAKA INN (A Unit of Shree Krishna
Services) its affiliates and subsidiaries (hereinafter
collectively referred to as “SKS”, “we” or “us” or “our”), we endeavor to
provide our guests outstanding services and experiences in our hotels and
luxury residences.
2. We
value your business and your faith in us in delivering you a superior level of
service.
3. We
recognize that privacy is important to our guests, and hence our Privacy Policy
explains our practices regarding personal information we collect when you visit
or use our hotels, restaurants, bars, spas, etc.
4. (“the
Services”) and our website, mobile applications, or other online products and
services or when you fill up a form and become member of our loyalty programs
(“the Site”). We shall protect your personal data, to keep it secure as per
applicable privacy and data protection laws.
5. You
will be asked to consent to the terms of this Privacy Policy when making or
confirming a reservation, joining our loyalty programs, registering for events
or promotions or otherwise corresponding with us via the Site or otherwise
where required under applicable law.
6. If
you want to review, verify, correct or request erasure of your personal
information, object to the processing of your personal data, or request that we
transfer a copy of your personal information to another party, please contact
[email protected] in writing.
LAWFULL BASIS FOR PROCESSING
- We
may process your information because:
- We
have a contract with you
- You
would have given us express permission to do so
- We
must have provided services to you after you have purchased something from
us
- We
must have provided services to you because you have taken one of our
offers
- To
comply with the law.
TYPES OF PERSONAL DATA WE COLLECT
Information you provide to us: we collect personal data
(including where applicable sensitive personal data) you provide directly to
us.
This may include the following:
- Personal
and business information like your full name, date of birth, marital
status, name of spouse, date of anniversary, address, contact information,
etc.
- Passport
and visa information;- identification document and/or address proof that
you provide, viz. passport, driving license, Aadhar card, etc.;
- Guest
stay information, including our hotels where you have stayed, date of
arrival and departure, goods and services purchased, special requests
made, your service preferences, telephone numbers dialed, email id, faxes,
telephone and other messages received;
- Your
credit card, mobile payment and other payment details;
- Your
loyalty membership information, account details, profile or password
details and any frequent flyer or travel partner program affiliation;
- Any
information necessary to fulfill special requests (for example, leisure,
travel and guest preferences, food allergies and/or medical information);
- Medical
/ health information shared in order to avail any facilities at our hotels
including but not limited to spa, swimming pool, adventure activities,
gym, etc.;
- Your
reviews, feedback and opinions about our hotels, resorts, programs and
services;
- Information
collected through the use of closed-circuit television systems and other
security systems
- Photographs;
andany other personal data you choose to provide to us.
INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU
USE THE SITE
- When
you access or use the Services and Site, we automatically collect personal
data about you, including:
- Log Information: we may collect system
log information about your use of the Site, including the type of browser
you use, access times, pages viewed, your IP address and the page you
visited before navigating to our Site;
- Device Information: we may collect
information about the computer or mobile device you use to access our
Site, including the hardware model, operating system and version, unique
device identifiers (such as, IP address, IMEI number, the address of the
device's wireless network interface, or mobile phone number used by the
device) and mobile network information;
- Location Information: we may collect
information about the location of your device each time you access or use
one of our mobile applications or otherwise consent to the collection of
this information. You can turn off location services for a device at any
time, but this may turn off some useful features;
- Information Collected by
Cookies and Other Tracking Technologies: We and our service providers
use various technologies to collect information, including cookies and web
beacons. Cookies are small data files stored on your hard drive or in
device memory that help us improve our Services and Site and your
experience, see which areas and features of our Services and Site are
popular and count visits. Web beacons are electronic images that may be
used in our services or emails and help deliver cookies, count visits and
understand usage and campaign effectiveness. For more information about
cookies, and how to disable them, please see our Cookies Policy;
- Information
We Collect From Other Sources: we may also obtain personal data from our
hotels and from our third party service providers, booking agents, travel
agents and corporate accounts (such as information relating to the credit
of guests) and combine that with information we collect through our
Services and Site where we believe that it is necessary to help manage our
relationship with you.
- Where
you provide personal data of third parties (for example, names and contact
details of your family members in connection with bookings or family
memberships), you confirm that you have their consent to provide their
personal data to us. We recommend you show them this Privacy Policy.
SITUATIONS IN WHICH WE WILL USE YOUR PERSONAL
INFORMATION
- We
need all the categories of information in the list above primarily to
allow us to perform our contract with you and to enable us to comply with
legal obligations.
- In
some cases, we may use your personal information to pursue legitimate
interests of our own.
- Some of the purposes for which
your personal data may be used are enumerated herein below:
- Administering
the contract, we have entered into with you;
- Business
management and planning, including accounting and auditing;
- Business
management and planning, including accounting and auditing;
- Making
arrangements for the termination of a contract;
- Providing
privileges, special offers, benefits and services to you including but not
limited to administering contests and processing membership of our loyalty
programs;
- Dealing
with audits, legal disputes and insurance claims. Complying with health
and safety obligations;
- To
prevent fraud, to monitor your use of our information and communication
systems to ensure compliance with our Global IT policy and laws of the
land;
- To
ensure network and information security, including preventing unauthorized
access to our computer and electronic communications systems and
preventing malicious software distribution;
- To
conduct data analytics studies to review and better understand customer
satisfaction and needs;
- Some
of the above grounds for processing will overlap and there may be several
grounds which justify our use of your personal information.
- We
may also use your personal information in the following situations:
- Where
we need to protect your interests (or someone else& authorized rep of
yours).
- Where
it is needed in the public interest or for official purposes or requested
for by investigative police or governmental authorities.
DISCLOSURES OF YOUR PERSONAL DATA
- We
may share your personal data:- between and among SKS and a limited number
of our associates and affiliates as are relevant for the above purposes
and to facilitate the operation of our business, but we shall only do so
on a need to know basis;
- With
the operator of the hotel or the hub of hotels which you book, stay or
visit for the above purposes;
- With
third-party service providers, payment processors, IT and marketing
support service providers and other consultants, vendors and service
providers who need access to such information to carry out work or provide
services on our behalf or who help us to provide the Services and Site to
you;
- With
anyone involved in the process of making your travel arrangements (e.g.
travel agents, group travel organizers and your employer) in order to
fulfill contractual obligations;
- With
any law enforcement, courts, Government or regulatory bodies (in whatever
jurisdiction), or otherwise in response to a request for information if we
believe disclosure is in accordance with, or required by, any applicable
law, regulation, court order or legal process;
- If
we believe your actions are inconsistent with our user agreements or
policies, or to protect the rights, property and safety of SKS, our
affiliates or others;
- In
connection with, or during negotiations of, any merger, sale of company
assets, financing or acquisition of all or a portion of our business by
another company, or any change of management of a hotel;
- With
our advisors, which includes our accountants, auditors, lawyers, other
professional advisors and business contacts for the purpose of assisting
us to better manage, support or develop our business and comply with our
legal and regulatory obligations;
- With
any other party at your consent or at your direction; and
- Otherwise
as permitted or required by applicable laws and regulations.
- We
may also disclose aggregated, anonymized or de-identified data that is not
personally identifiable with third parties, including our commercial and
strategic partners
SHOULD YOU WANT TO OPT OUT
- If
we possess your contact information, we may want to keep you posted about
our products, services and events, through email. Should you prefer not to
keep up to date with SKS news and latest information on services and
receive such marketing materials, please send an email to
[email protected] with the subject unsubscribe.
- However,
such withholding of information or withdrawal of consent may result in us
not being able to provide services and facilities.
MINORS
- We do not knowingly collect personal
information from individuals under 18 years of age. As a parent or legal
guardian, please do not to allow your children to submit personal
information without your permission.v
- Our
Site is not directed at children under the age of 13. If you believe we
have collected information about a child under the age of 13, please
contact us so that we may take appropriate steps to delete such
information. If you are at least 13 but under the age of 18, please get
the consent of your parent or legal guardian before giving us any personal
data about yourself.
CONTROL OF YOUR PERSONAL INFORMATION
- We
also provide you with the right to control your personal information,
which includes the right to access, modify, erase, restrict, transmit, or
object to certain uses of your information
- You
may request to review, correct, update, suppress, or otherwise modify any
of your personal information that you have previously provided to us
through www.tajhotels.com, or object to the use or processing of such
personal information by us. You have the ability to update your profile
and related personal information at any time. To change this information,
please login at www.dvarakainn.com and follow the prompts to
"Update". Also, you may review, update, correct or delete your
personal information collected through the website or service by e-mailing
us at [email protected]
- If
you have privacy concerns regarding access to or the correction of your
Personal information, please contact us at the contact information
mentioned within the section called “Data Privacy Issues and Whom to
Contact” of this policy.
- In
your request, please make clear what personal information you would like
to have changed, whether you would like to have your personal information
that you have provided to us suppressed from our database or otherwise let
us know what limitations you would like to put on our use of your personal
information that you have provided to us.
- While
the majority of questions and issues related to access or requests can be
handled quickly, complex requests may take more research and time. In such
cases, issues will be addressed, or you will be contacted regarding the
nature of the problem and appropriate next steps, within 30 days.
TRANSFERRING YOUR PERSONAL INFORMATION:
- We
do not sell your contact information to other marketers. As a global
company, to ensure that you enjoy the same level of service across all our
Hotels and luxury residences, owned or operated around the world, we may
share your personal information with our hotels around the world. While
doing so, we will ensure that your personal information is handled and
safeguarded as per this policy.
OVERSEAS TRANSFERS OF YOUR PERSONAL DATA
- Your
personal data will be transferred to, and stored at, locations in India
and in the location of the hotel in which you stay or visit. It may also
be accessed and processed by our personnel and the personnel of our
partners, affiliates and third-party service providers, who may operate in
or outside India. We may transfer your personal information to servers located
outside the country in which you live or to affiliates or other trusted
third parties based in other countries so that they may process personal
information on our behalf.
THIRD PARTIES:
- We
use the services of third-party service providers to provide certain
products and services like credit card billing, reservations services,
call centre services, management of the loyalty programs, mailing of
promotional material, for which it is necessary to provide personal
information. These parties are contractually prohibited from using the
personal information for any purpose other than those specified by us. We
may provide information that is non-personal, to certain service providers
for their use on an aggregated basis for the purpose of performing their contractual
obligations to us. We expressly prohibit the sale or transfer of any
information to any party outside of SKS by such service providers.
- From
time to time we may partner with other companies to provide co-sponsored
or co-branded promotions, products and services and may share your
information with our co-sponsor. For example, we may co-sponsor some prize
draws, competitions or contests on our site with other companies or we may
provide prizes for contests sponsored by other companies. If you enter one
of these contests, we may share your information with our co-sponsor or
the third-party sponsor.
- In
the event of a merger, consolidation, sale, liquidation or transfer of
assets, we may, in our sole and absolute discretion, transfer, sell or
assign information collected, including without limitation, non-personal
information and personal information, to one or more affiliated or
unaffiliated third parties.
- We
may, with or without prior notice to you, have to share your information
in order to comply with applicable laws or respond to governmental
inquiries or requests from public authorities or to comply with valid
legal process, to protect the rights, privacy, safety or property of SKS,
its guests, employees or the public or to permit us to pursue available
remedies or limit the damages that we may sustain or to respond to an
emergency.
- If
you use a corporate credit card, your billing information may be shared
with your employer.
USE OF COOKIES
- We
use various technologies to collect and store information when you visit
our websites, and this may include using cookies or similar technologies
to identify your browser or device. Cookies are pieces of information
stored directly on the computer or mobile device that you are using.
- Cookies
allow us to collect information such as browser type, time spent on the
Online services, pages visited, referring URL, language preferences, and
other aggregated traffic data. We and our service providers use the
information for security purposes, to facilitate navigation, to display
information more effectively, to collect statistical information, to
personalize your experience while using the Online services and to
recognize your computer in order to assist your use of the Online
services, such as for the online reservation process.
- Cookies
further allow us to select which of our advertisements or offers are most
likely to appeal to you and display them while you are on the Online
services or to send you advertisements and marketing emails.
- We
may also use cookies or other technologies to track responses to our
online advertisements and marketing emails. You can configure your browser
to refuse cookies, or to warn you before a cookie is placed. If you
disable cookies, some parts of our websites may not function properly or
at all.
OTHER NON-PERSONAL OR ANONYMOUS INFORMATION
COLLECTED BY US
- Information
that does not personally identify you is referred to as non-personal or
anonymous information. When you visit and interact with the sites
www.dvarakainn.com or our other websites or third parties with whom we
have contracted to provide services, non-personal information, like a list
of website pages visited by you, could be collected.
- We
may collect data by using web beacons, clear GIFS, pixel tags or similar
means, which will tell us when you visit our site. Non-personal
information like the domain name, the areas of the site you visit, your
operating system, your browser version, and the URL you visited from, can
be identified, which can be used to enhance your online experience by
understanding your web usage patterns.
- We
may use or disclose non-personal information for any purpose from time to
time since this does not personally identify you. For instance, we may
embed e-mail addresses with images. In such cases where we combine
non-personal information with personal information, the combined
information will be treated by us as personal information as per this
policy.
LINKS TO WEBSITES OF THIRD-PARTY MARKETERS
- From
time to time, we may allow third party advertisers advertise on our
websites. These third-party advertisers may use technologies like cookies,
pixel tags to track which ads your browser has seen and which site pages
you may have visited. We have no control over the use of this technology
or the resulting information and are not responsible for any actions or
policies of such third parties.
- If
at some point in the future our websites contain links to third parties
& websites, do please note, that we will not be responsible for the
collection, use, maintenance, sharing, or disclosure of data and
information by such third parties. For information provided by you on
third party sites, the privacy policy and terms of service on those sites
will be applicable and we strongly advise you to read the privacy policies
of websites that you visit before submitting personal information.
PROTECTION OF YOUR PERSONAL INFORMATION
- We
take, and require any third party to take, reasonable precautions,
including administrative, technical and physical measures to safeguard
your personal information against loss, theft, misuse, as well as
unauthorized access, disclosure, alteration or destruction. Access to your
personal information is restricted to prevent un authorized access,
modification or misuse and such access is only granted to our employees
and agents on a need-to-know basis. However, unfortunately no security
system or system of transmitting data over the Internet can be guaranteed to
be entirely secure. You can help us by also taking precautions to protect
your personal data when you are on the internet. For your own privacy
protection, we advise you not to include sensitive personal information in
any emails you may send to us. Please do not send credit card numbers or
any sensitive personal information to us via email.
- We
cannot guarantee that our Services and Site will function faultless and
without any interruptions. We shall not be liable for damages that may
result from the use of electronic means of communication, including, but
not limited to, damages resulting from the failure or delay in delivery of
electronic communications, interception or manipulation of electronic
communications by third parties or by computer programs used for
electronic communications and transmission of viruses.
RETENTION AND DISPOSAL OF YOUR PERSONAL
INFORMATION
- Your
personal data will be retained in a form which enables us to identify you
for no longer than it is necessary for the purposes for which the data was
collected and used. Your personal data may be retained in certain files
for a period of time as required by applicable law and following our data
retention policies in order to comply with such financial or legal
requirements, to properly resolve disputes or to troubleshoot problems.
POLICY MODIFICATIONS
- We
may update our privacy policy from time to time, without prior notice, and
post it on the Site so that you are always informed of the way we collect
and use your personal data. We encourage you to review this Privacy Policy
whenever you access the Services and Site or otherwise interact with us to
stay informed about our information practices and the ways you can help
protect your privacy. Any changes to this Privacy Policy will become effective
upon posting of the revised Privacy Policy on the Site
DATA PRIVACY ISSUES AND WHOM TO CONTACT
- If
you have any questions, comments or concerns about this Global Privacy
Policy or about how we handle your personal information, please get in
touch with our Data Protection Officer (DPO) at [email protected].
Alternatively, you may also contact us by clicking the Contact Us link on
the website and following the appropriate links thereon.
- do
not wish to be contacted by us henceforth
- would
like to withdraw consent to personal data processing
- wish
to obtain a copy of your personal information that we hold
- would
like us to correct, update or delete your personal information in our
records
- Wish
to report any misuse of your personal information
- To
assist us in handling your request, please provide your full name and
details.