1.1.    Definition- Return' means an act of giving back the product ordered at the ADARSH[AM1]  Pharmacy portal by the consumer. The following situations may arise which may cause the action of return of a product:

1.1.1.    Product(s) delivered do not match your order;
1.1.2.    Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
1.1.3.    Product(s) delivered were damaged in transit 
1.1.4.    Product(s) delivered to you were for a higher/lower value and you don’t want to pay the difference

1.2.    Please check for any damage during the delivery and if you find any tampering or damage please do not accept the delivery of the product Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases, we will offer a refund.

 

1.3.    Any return to be addressed should be within 48hours of returning the product

 

1.4.    ADARSH also reserves the right to cancel the Return request, if the customer reaches out to ADARSH after 48hours of delivery.

 

1.5.    If ADARSH finds that the request is genuine, it will initiate the Return and Refund process. ADARSH shall process the refund only once it has received the confirmation from the concerned store in respect of the contents of the product relating to that refund.

 

1.6.    In the event of frivolous and unjustified complaints regarding the quality and content of the products, ADARSH reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by ADARSH in this regard.

 

1.7.    The returns are subject to the below conditions:-

1.7.1.    Any wrong ordering of product doesn’t qualify for Return;
1.7.2.    Batch number of the product being returned should match as mentioned on the invoice;
1.7.3.    Return requests arising due to change in prescription do not qualify for Return;
1.7.4.    Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code, and invoice; and
1.7.5.    Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

1.8.    Category of Non-Returnable Product:  Certain categories of products marked as non-returnable. The details of the non-returnable products are mentioned below:

1.8.1.    Temperature Controlled and Specialty Medicines

1.8.1.1.    Vaccines
1.8.1.2.    Injection
1.8.1.3.    Insulins- Penfills, Vials
1.8.1.4.    Any other Cold Storage Product

 

1.8.2.    Baby care

1.8.2.1.    Feeding Products
1.8.2.2.    Diapers

 

1.8.3.    Nutritional Drinks and Health Supplements

 

1.8.4.    Devices and Aids

1.8.4.1.    Glucometer and its strips
1.8.4.2.    Surgicals
1.8.4.3.    BP Monitor
1.8.4.4.    Oxymeter
1.8.4.5.    Face Masks and other protection gear

 

1.8.5.    Sexual Wellness

1.8.5.1.    Condoms
1.8.5.2.    Fertility Kits
1.8.5.3.    Lubricants
1.8.5.4.    Pregnancy Kits

1.9.    RETURN PROCESS:

1.9.1.    For Return intimation, please visit [email protected] or alternatively call us at +917249865074  (Open 9:30 AM – 6:30 PM from Monday – Saturday).
1.9.2.    ADARSH customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of the complaint.
1.9.3.    Once the claim is verified as genuine and reasonable, ADARSH will initiate the collection of the product(s) to be returned.
1.9.4.    The customer will be required to pack the product(s) in the original manufacturer’s packaging.
1.9.5.    Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

1.10.  REFUND PROCESS:

1.10.1.    In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
1.10.2.    Order placed through the online wallet will be credited to the wallet; and
1.10.3.    Order placed through cash on delivery will be refunded through fund transfer to the customer's bank account.

1.11.  SHIPPING CHARGES

1.11.1.    Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping-related information, please write to [email protected]
1.11.2.    For any further Refund related information, please write to [email protected]